March 2023 - Present
Service Advisor
Gem City Tire • Indianapolis, IN
Lead comprehensive service operations for mobile tire services and mechanical repairs, coordinating daily tasks, managing customer communications, and supervising technician dispatch for optimal efficiency and customer satisfaction.
Task Coordination: Efficiently organize and prioritize daily operations ensuring seamless workflow and meeting customer demands
Customer Communication: Handle high-volume customer inquiries via phone, providing accurate service information and scheduling
Technician Management: Strategic dispatch of technicians based on priority and location optimization
Administrative Excellence: Create detailed service tickets, manage billing systems, and maintain comprehensive service records
Inventory Oversight: Monitor and manage tire inventory to maintain optimal stock levels and minimize downtime
Product Expertise: Provide expert guidance on tire products, retreading options, and mechanical repair solutions
2022 - Present
Freelance Developer & Consultant
Kodiak Gaming & Independent Clients
Provide development and technical consulting services for clients while maintaining full-time service industry position. Specialize in mobile app UI design and Swift development, with additional expertise in web development and network infrastructure.
Client Relations: Manage project timelines and client expectations while delivering high-quality technical solutions
Kodiak Gaming Partnership: 6+ months of UI design and Swift development for indie gaming applications
Project Management: Coordinate development projects alongside full-time responsibilities demonstrating exceptional time management
Technical Solutions: Deliver complete solutions including mobile development, web applications, and system infrastructure
September 2020 - March 2023
Parts Store Manager
Braun's Fun Time Campers • Indianapolis, IN
Managed comprehensive retail operations including inventory control, staff supervision, customer service, and financial management while maintaining high standards of operational excellence in a fast-paced RV dealership environment.
Operations Management: Oversaw complete store operations including opening/closing procedures, cash control, and daily workflow
Team Leadership: Successfully managed store employees through proactive communication and positive feedback systems
Customer Service Excellence: Maximized sales and minimized shrinkage through exceptional customer service and adherence to best practices
Warranty Management: Processed and submitted warranty claims to multiple RV manufacturers with high accuracy rates
Inventory Control: Managed complex inventory systems and custom parts ordering to meet customer specifications
IT Administration: Handled networking, server maintenance, and technical support for business systems
June 2019 - September 2020
Parts Store Manager
Happy Campers RV Sales & Service • Lafayette, IN
Supervised front counter operations, managed inventory systems, and led team performance in a customer-focused RV parts and service environment, maintaining high standards of customer satisfaction and operational efficiency.
Front Counter Leadership: Supervised customer interactions, product consultations, and service ticket creation
Warranty Processing: Managed warranty claims and documentation for multiple manufacturer relationships
Financial Management: Handled cash control, POS operations, and store financial procedures
Team Management: Led store staff in fast-paced environment with emphasis on customer service excellence
December 2013 - September 2018
Independent Contractor
Self Employed • Bloomington, IN
Managed complete project lifecycles as independent contractor, from client consultation through project delivery, demonstrating strong business acumen, client relationship management, and operational efficiency.
Project Management: Implemented design changes and modifications to meet client specifications and regulatory requirements
Business Operations: Improved operations and boosted profits through process streamlining and waste control measures
Client Relations: Consulted with customers to assess needs and propose optimal solutions for project success
Safety & Compliance: Maintained site work safety standards and ensured compliance with budget, schedule, and building codes
December 2018 - April 2019
Welder/Saw Operator
C&M Conveyor • Mitchell, IN
Operated precision manufacturing equipment and performed quality control functions, demonstrating technical expertise in industrial manufacturing processes and commitment to quality standards.
Equipment Operation: Operated 220v and 110v Miller MIG Welders with precision and safety compliance
Quality Control: Inspected finished components and machine parts using precision measuring tools
Machine Calibration: Calibrated equipment to maintain productivity levels and adherence to quality standards
